How to order
WE DELIVER EXCLUSIVELY TO VESSELS INSIDE THE PORT OF HAMBURG! PLEASE DO NOT PLACE YOUR ORDER UNTIL YOU ARE IN THE PORT OF HAMBURG OR EARLIEST ONE DAY BEFORE YOUR ARRIVAL!
From now on all goods can be viewed online, bought and then delivered to the vessel, to the gate or to the Seaman's Club DUCKDALBEN! The easy process of placing an order is as follows:
1. Choose your products and add them to your shopping cart
2. At the end of your order you must provide the following information:
Full name, email address, your rank on board and your ship name
3. Choose your payment method (COD or card payment on board)
4. Complete your binding order
(Please note that the minimum order amount is 50,- Euro/60,- USD per vessel)
Deliveries take place from Monday to Saturday between 3:00 p.m. and 6:00 p.m.! If you want delivery on the same day of your order we must have received the order by 3:00 p.m. at the latest otherwise delivery can only take place the next day!
If you have any questions you can send us messages via our contact form or our Facebook chat. Our service telephone is also available to you daily from 10:00 a.m. to 6:00 p.m. on +494079750400!
Our store is an order tool exclusively for seafarers! If you are not a seafarer but are still interested in one of our products please contact us via our contact form or our service number. In that case we have solutions so that you can purchase our products!